Return Policy

In the event you may need to return any product you must contact one of our customer service agents via email at sales.ntsecret@gmail.com.

After we receive your request we will issue your return refund request number. You must make your return request within 30 days of receiving your order. All returned products must be sent to HUDANUR KREATIF Attention: 7, Jalan Angkasa Indah 2b, Taman Angkasa Indah, 43000 Kajang Selangor.

Please include in the package your name, contact number and your refund request number. Returned items must be in good condition and unused. Any returned items deemed not in good condition and used will be returned to sender and denied a refund or return.

Items that have been returned for a refund to your original form of payment will be refunded (a "Return Refund") at the original purchase price plus applicable sales tax and the return shipping charges (if any). Please note that in connection with the Return Refund, a refund to your original form of payment includes restoring any prior Product Credit or referral credits that you may have used for your purchase to your NTSecret account. Refunds to your original form of payment will appear on your statement within seven days.
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